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Welcome to the Natures Essence Health Products Website (the "Site")!

Natures Essence Health Products provides this Site as a service to our customers. Please review the following basic rules that govern your use of our Site (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.

Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. Since Natures Essence Health Products may revise this Agreement at any time, you should visit this page periodically to review the terms of your use.

 

SITE CONTENTS

 

Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your Site purchase, you may return it with your invoice by mail.

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress, and/or other intellectual property owned, controlled, or licensed by Natures Essence Health Products. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles, and interests in and to which are owned by Natures Essence Health Products. Natures Essence Health Products and our other trademarks appearing at this Site are the trademarks of Natures Essence Health Products Inc.

This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole, or in part any of the Contents, the Site, or related software.

 

USER COMMENTS, MATERIALS, FEEDBACK, AND POSTCARDS

 

While Natures Essence Health Products is pleased to hear from our loyal fans and customers, it is Natures Essence Health Products's long-standing company policy not to accept or consider unsolicited creative ideas, suggestions, materials, or business proposals from persons or entities outside our company. If at our request you send certain specific submissions (for example, a photograph, story, or poem), or if despite our request that you not send us unsolicited creative materials, you send us other suggestions, comments, feedback, ideas, postcards, opinions, concepts, graphics, text, drawings, or other materials (all of the foregoing, collectively, the "Materials"), all such Materials, submitted or offered to Natures Essence Health Products on or by this Site or otherwise disclosed, submitted, or offered in connection with your use of this Site shall be and remain Natures Essence Health Product's property. Such disclosure, submission, or offer of any Materials shall constitute an assignment to Natures Essence Health Products of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the Materials. Thus, Natures Essence Health Products will own exclusively all such rights, titles, and interests and shall not be limited in any way in its use, commercial or otherwise, of any Materials. Natures Essence Health Products is and shall be under no obligation (1) to maintain any Materials in confidence; (2) to pay to the user any compensation for any Materials; or (3) to respond to any user Materials. You agree that no Materials submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive, or obscene material. You are and shall remain solely responsible for the content of any Materials you submit.

 

PRODUCT INFORMATION

 

The Natures Essence Health Products displayed on the Site are available in select Natures Essence Health Products stores in the Canada. The prices displayed on the Site are quoted in Canadian dollars and are valid and effective only in Canada.

 

COLORS

 

We have made every effort to display as accurately as possible the colors of our products that appear on our Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

 

REWARD POINTS & LOYALTY PROGRAM

 

Nature’s Essence Health Products reserves all rights to add, remove, or suspend customer points and VIP or ELITE status at any time without notice.

 

LINKS TO OTHER WEB SITES AND SERVICE

 

This Site may contain links to other websites that are not under the control of Natures Essence Health Products. Natures Essence Health Products has no responsibility for the linked websites, nor does it necessarily endorse the linked websites. Natures Essence Health Products provides the links solely for the convenience and information of our Site users.

 

DISCLAIMER

 

Natures Essence Health Products PROVIDES THE MATERIALS ON THIS SITE "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. Natures Essence Health Products EXPRESSLY DISCLAIMS ANY DUTY TO UPDATE OR REVISE THE MATERIALS ON THIS SITE, ALTHOUGH Natures Essence Health Products MAY MODIFY THE MATERIALS AT ANY TIME WITHOUT NOTICE. BY YOUR USE OF THIS SITE, YOU ACKNOWLEDGE THAT YOUR USE IS AT YOUR SOLE RISK AND THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS SITE. YOU FURTHER ACKNOWLEDGE THAT Natures Essence Health Products SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

 

INDEMNIFICATION

 

You agree to defend, indemnify, and hold Natures Essence Health Products harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the Site, your breach of these Terms of Use, and/or any of the foregoing agreements, representations, and warranties.

 

MISCELLANEOUS

 

Unless otherwise specified, this Site and the Contents thereof are displayed solely for the purpose of promoting Natures Essence Health Products services and products available in the Canada. This Site is controlled and operated by Natures Essence Health Products from its offices in Vancouver, British Columbia, Canada.

This Agreement shall be construed in accordance with the laws of the Province Of British Columbia, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the Province Of British Columbia or the City Of Vancouver. The waiver of any provision of these Terms of Use shall not be considered a waiver of any other provision or of Natures Essence Health Products' right to later require strict observance of each of the terms herein. If any provision of these Terms of Use is found to be unenforceable or invalid for any reason, that provision shall be severable and all other provisions shall remain in full force and effect. This constitutes the entire agreement between us relating to your use of the Site and shall not be modified except in a writing signed by both parties.

 

TERMINATION

 

These terms are effective unless and until terminated by either you or Natures Essence Health Products. You may terminate this Agreement at any time. Natures Essence Health Products also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Natures Essence Health Products sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of the Agreement by either you or Natures Essence Health Products, you must immediately discontinue use of this Site and promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of use or otherwise. Note that certain provisions of this Agreement (Site Contents; User Comments, Materials, Feedback, and Postcards; Disclaimer; and Indemnity) will survive termination.

 

At Nature’s Essence we protect your privacy as if it were our own.

 

What information do we collect?

 

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

 

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

 

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

 

We collect your IP address, browser type, domain name, and we log the length of time of your visit and the number of times you visit and purchase from us. We assign you a unique internal identifier to help keep track of your future visits. We use this information to gather aggregate demographic information about our visitors, and we use it to personalize the information you see on our website and the emails you receive from us (should you grant us permission to send to you). We keep this information for our internal use; we do not share it with others. This information is in no way tied to your personal information.

 

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

 

How do we use your information?

 

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

 

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To allow us to better service you in responding to your customer service requests.

  • To quickly process your transactions.

  • To administer a contest, promotion, survey or other site feature.

  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

 

How do we protect visitor information?

 

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

 

Is it safe to use your credit card online?

 

The Internet is a vast network of computers. Because the data passes from computer to computer, some Internet shoppers worry that unauthorized persons may intercept the data and gain access to credit card numbers, but shopping on our secure site is actually safer than handing a credit card to a waiter in a restaurant. Taking the steps below will lower the chances of interception of your credit card number:

 

  1. Limit your online shopping to Internet merchants with sites equipped with Secure Sockets Layer (SSL) technology. SSL prevents unauthorized people from intercepting your data. Nature’s Essence website uses 100% SSL on all it’s pages.

  2. Use a browser, such as Firefox, Chrome, or Internet Explorer, that supports SSL. These browsers show a symbol in the status bar, such as a key or lock, when you are on a site that uses SSL. Most banks will cover the cost of fraud resulting from unauthorized use of your credit card or may limit your liability.

 

Credit card information collected by Nature’s Essence is encrypted through Secure Sockets Layer before it is transmitted over the Internet. Nature’s Essence fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities, and may in its sole discretion disclose Personal Information or other information to satisfy any law, regulation, subpoena, or government request. Nature’s Essence reserves the right to release Personal Information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant or court order, if we believe in our sole discretion that such disclosure is necessary or appropriate to operate the Web site, or to protect the rights or property of Nature’s Essence, its affiliates, or any of their officers, directors, or employees, agents, third-party content providers, suppliers, sponsors, or licensors.

Nature’s Essence also reserves the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful.

 

Do we use "cookies"?

 

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard dritve through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

 

Do we disclose the information we collect to outside parties?

 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. It does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

How can you opt-out, remove or modify information you have provided to us?

 

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

 

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

 

Third party links

 

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

 

Changes to our policy

 

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on November 21, 2014.

 

Questions and feedback

 

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

 

Online Policy Only

 

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Terms and Conditions

 

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

 

Your consent

 

By using our site, you consent to our privacy policy.

 

Orders placed by 10:00 am PST are generally processed and shipped out on the same day (Monday - Friday). Orders placed after 10:00 am PST are generally processed and shipped out by the next business day. Shipping times are made available during the checkout process.

 

Shipping Method

We send all orders within North America via Canada Post. For orders within Canada you can select Regular Parcel, Xpresspost, or Priority service. Orders to the United States are shipped by Canada Post Expedited Parcel USA or Xpresspost USA. .

International shipments (excluding China) can be sent via Xpresspost International or private courier. Orders shipped to China are sent using our private courier. All shipping options include a tracking number.

Please note: Shipping charges can vary due to variations in weight calculation and fuel surcharge. All orders over $70 within Canada are shipped free of charge.

All US and International sales are final.

During the holiday season, please allow for additional time to ship.

We require signature to confirm delivery on all parcels shipped by Canada Post.

Shipment to other countries may generate customs duty, you are responsible for knowing your country’s regulation and pay the duty if it occurs.

 

Nature’s Essence Returns Policy

We guarantee you will be satisfied with all the natural health products we sell at Nature’s Essence. That is why we offer No-Hassle Returns!

If you have any problem with your order, for any reason, simply return the item(s) within 15 days of receiving your package and you will be issued a full refund. We promise, no worries, no hassle on returns to ensure 100% customer satisfaction.

If your return is the result of our error, the cost of the return shipping is free. If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the refund. Once your return has been received, we will issue the refund within 15 days.

Please note: All US and International Sales are Final.

If you have any other questions or concerns, feel free to contact us .

 

We make our customers privacy and security on the web our number one priority. That is why our site is 100% HTTPS secure. Our web server and payment systems utilize the latest technologies in customer protection and security. When you shop online with Nature’s Essence, you know your credit and purchasing information is safe.

 

Amazon Web Services Cloud

At Nature's Essence, we hold your rights to privacy and security very seriously. That's why our website uses a state-of-the-art Amazon S3 server with the Amazon Web Service Cloud (AWS) fully implemented.

World-Class Protection

Amazon Web Services world-class secure data centres use cutting-edge electronic surveillance and multi-factor access control systems. The data centre our website is hosted from is staffed 24 hours a day, 7 days per week by trained security guards and access is authorized strictly on a least privileged basis.

Built-in Security Features

Your data is not only kept safe by highly secured facilities, but it’s also protected by extensive network and security monitoring systems. These measures provide basic, but important security measures against such things as distributed denial of service (DDos) protection and brute-force password detection.

Beanstream Tokenization

Most companies would be satisfied using only the AWS cloud for your protection. Nature’s Essence takes your privacy and security to the next level with Beanstream’s Tokenization service that encrypts every piece of confidential data and stores it on PCI-certified servers.

For more information please read Amazon's Overview of Security Processes

For more information please read official Beanstream Tokenization documentation