Our Loyalty Program

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Earn Points

  • For every CA$1 you spend, you can accumulate 1 member point
  • Every 100 points can be redeemed for CA$1
  • Points have no expiration date
  • Points from physical stores and the website can be combined for accumulation and usage.
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Member Benefits

Accumulated points can help you upgrade your membership level and enjoy more benefits! Link your in-store and online accounts to accumulate points and enjoy additional discounts.

    Regular Member
  • Eligibility: Having an in-store or online account.
  • Exclusive Benefits: Accumulate points with every purchase.

    • VIP Member
  • Eligibility: Accumulate 3000 points.
  • Exclusive Benefits: Accumulate points with every purchase, and enjoy an extra 5% discount on Grand Health or Living Alchemy products.

    • Super VIP Member
  • Eligibility: Accumulate 5000 points.
  • Exclusive Benefits: Accumulate points with every purchase, and enjoy an extra 10% discount on Grand Health or Living Alchemy products.

Maintain Membership Status

To maintain your VIP or Super VIP status, make sure to make a purchase (online or in-store) at least once per year. If there's no purchase activity for over 12 months, your account status will be adjusted based on your current point balance.

  • If the account balance falls below 3000 points, the VIP status will be adjusted to Regular Member.
  • If the account balance falls between 3000 and 4999 points, the SVIP status will be adjusted to VIP.

The change in your membership status won't cause you to lose your points. You can still use them as you please!

However, if an account has no purchase activity for three consecutive years, the system will mark it as inactive, resetting the points balance to zero and removing the VIP status. Please remember to visit us from time to time!

Redeem Points

If you're already an in-store member, please log in/create your website account and link your in-store account to view all your points anytime!

You can redeem your points in our store or online. If you prefer shopping online, you can convert your points into a Gift Card that can be used at checkout.

Redeem Your Points Now

*Nature's Essence reserves the right to alter, modify, or terminate the program and/or its terms without prior notice to you. Nature's Essence holds the right to make the final decision regarding the program. Any changes or necessary measures for the program, as announced by Nature's Essence and posted on the website, shall take precedence.