If you want to know the shipping cost and estimated delivery time, please use the shopping cart calculator.

Add the items you need to your shopping cart, and enter your shipping address on the checkout page. The system will calculate the shipping cost based on the destination and the weight of the products and provide an estimated delivery time. Please note that the estimated delivery date may vary due to holidays and weather conditions. All shipping methods come with package tracking.

For shipping to Taiwan and China, if you choose a logistics company that cooperates with Nature’s Essence, it will take approximately 7-14 business days to ship to Taiwan and about 2-3 weeks of business days to ship to China.

Depending on the region, we offer various shipping methods, including Canada Post, FedEx, DHL, Purolator, UPS, or private logistics services. For packages destined for Taiwan and China, you can choose a logistics company that cooperates with Nature’s Essence. To maintain product quality, all international shipments are sent by air.

If you are shipping to a country outside of Canada, we recommend confirming the destination country’s customs regulations regarding the ingredients and allowable quantity of health products before placing your order. We are not responsible for any customs duties, delays, or losses related to customs clearance or local regulations.

Shipping costs are determined based on the weight, volume, and shipping distance of the products you order, calculated using the formula of the logistics company.

If you want to know the shipping cost, please use the shopping cart calculator. Add the items you need to your shopping cart and enter your shipping address on the checkout page. The system will calculate the shipping cost based on the destination and the weight of the products.

For shipping to Taiwan and China, if you choose a logistics company that cooperates with Nature’s Essence, the shipping cost to China is approximately $12.74 CAD for weights up to 0.55kg, and about $19.11 CAD for weights from 0.56kg to 1kg. The shipping cost to Taiwan is approximately $19.50 CAD for weights up to 1kg, and about $39.00 CAD for weights from 1kg to 2kg. Please use the shopping cart calculator for additional rate information.

Yes, please follow these steps to ensure smooth delivery to Taiwan:

1. Enter Address in Chinese: Please enter your recipient's name and shipping address in Chinese at checkout.
2. Complete Real-Name Verification (EZ WAY): Taiwanese regulations require all imports to undergo real-name authentication. Please [click here for step-by-step instructions].
3. Match Order Details: When placing your order, ensure the recipient's name and phone number match the exact details registered in your EZ WAY verification.

Once your real-name verification is confirmed, we will process and ship your order immediately!

Requirements vary depending on the destination region:

For Hong Kong:
• English Details: Please enter the recipient's name and shipping address in English at checkout. No additional documentation is required!

For Mainland China:
1. Enter Address in Chinese: Please enter the recipient's full name and shipping address in Chinese at checkout.
2. Submit National ID Details: To comply with Chinese customs regulations, please enter the recipient's National ID number at checkout and email clear photos of the front and back of the ID card to info@nehealth.ca.

Once your ID information is verified, we will process and dispatch your order immediately.